swisscommerce

AI for Customer Success and Support Teams

Your best customers shouldn't wait in the same queue as everyone else.

AI handles the routine questions so your team can focus on the accounts that need a person.

№ 01

Where customers slip away

Finding out about churn when they cancel.
At-risk accounts only show up once the customer has already checked out.
Health checks done by hand.
Reviewing accounts takes hours and still misses early warning signs.
Personal attention that doesn't scale.
Each CSM can only give real attention to so many accounts.
Onboarding that varies by who you get.
New customers stall in setup, and early churn follows.
№ 02

Why problems show up late

Customer data is spread across the product, the help desk, email and the CRM, so nobody sees the whole picture. Health scoring is manual and inconsistent, outreach depends on someone remembering, and onboarding runs on check-in calls rather than a guided path.

№ 03

Catch it early, keep them longer

Warning signs before churn: usage, tickets and tone watched constantly, with at-risk accounts flagged early.
Personal outreach for every account: the right message triggered by what each customer does.
More expansion, less churn: upsell opportunities spotted alongside the risks.
№ 04

What we build for customer success and support

01

Account health monitor: combines usage, tickets and survey scores into one health score and churn alert.

02

Ticket answers and routing: answers routine tickets from your help docs and routes the rest by issue, tier and urgency. Often 40–60% of tickets.

03

Onboarding guide: builds a personal onboarding plan for each new customer and tracks where they're stuck.

04

Renewal reminders: tracks renewal dates and starts the right outreach on schedule.

05

QBR prep: pulls usage, outcomes and support history into a ready-to-present review.

06

Knowledge base updates: spots questions your help docs don't answer and drafts the missing articles.

№ 05

FAQ

How much of our support volume can AI handle?
For routine questions, often 40–60% of tickets. The rest are routed to the right person with a summary attached.
Can AI tell us which customers might cancel?
Yes. It watches usage, tickets and tone, and flags at-risk accounts before renewal.
Does it work with Zendesk, Intercom or HubSpot?
Yes. It connects to the help desk you already use.
Start with the AI Deep Dive.

$2,500, 10 days, one written plan with the price of building it. You own the plan whether you build it with us or not. Already know what you need? Ongoing engagements start at $3,000/month.